Pop us a message with any questions - just remember your order number if you have one!

Lucy & Yak

Claims for packages marked &quot;delivered&quot; must be filed after 3 days.&#xA0;Claims for packages presumed to be lost (where the status is not &quot;delivered&quot;) must be filed after 5 days.&#xA0;All claims must be filed within 30 days of the order date.

Claims for packages marked "delivered" must be filed after 3 days. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 5 days. All claims must be filed within 30 days of the order date.

When can I make a claim?

Delivery Services & Prices

How do I track my order?

There's a problem with my order

Can I edit or cancel my order?

Why are there no standard shipping options available to me?

What to do if my order was shipped to the wrong place or is lost?

Ordering

How do I return an item?

I've got a problem with my Yaks, can you help me?

Wondering about return costs?

Returning an item bought in-store?

Returning a gift?

Will my shipping be refunded?

Can I return my item for store credit?

Can I exchange my item?

When will I receive my refund?

Why isn’t my credit showing the correct amount?

How can I return my eBay order?

Can I return my online order to your shop?

What items can't I return?

What should I do if I received only part of my refund?

Why can't I make an exchange?

Returns

Care instructions

Stock availability & re-stocks

Gift cards

There's an issue with my Yaks

What size should I wear?

What's the difference with Regular, Long, Petite and Tall?

Do you do men's sizing?

Sizing

Products

Fraudulent Websites and Keeping Safe Online

Website

What's happening with the end of Yak Points?

What if my order was paid with points and I need to return it?

Rewards

I can't apply more than one discount at checkout

Indie Business Discount

How do I get 10% off when I download the app?

Do you offer NHS or Teachers Discount?

Can I use my NHS or Teachers discount code with other discounts?

NHS and Teachers Discount

Do you offer student discount?

I don't have UNiDAYS, can I still get the discount?

Can I get student discount in store?

Student Discount

My friend hasn't received their referral code

How do I refer a friend?

My friend has placed an order, when will I receive my £15 code?

Refer a Friend

Discounts

How does your Re:Yak scheme work?

Re:Yak

When can I make a claim?Updated a year ago