Pop us a message with any questions - just remember your order number if you have one!

Lucy & Yak

<p>Our Yak Points scheme ended on the 24th February 2025. If you have any questions about your outstanding vouchers, please <a href="https://lucyandyak.com/pages/contact-us">contact us</a>.</p><table border="0" cellpadding="0" cellspacing="0" id="isPasted" width="100%"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left"><p>While we&apos;re waving goodbye to our Yak Points, we&apos;re making room for bigger and better things to come. We&apos;ll have more updates coming soon about new rewards and benefits for our VIP customers that&apos;ll be replacing our Yak Points, so watch this space!<br><br>One of the most exciting things to come is an update to our Re:Yak initiative - circularity means a lot to us, and we&apos;re always looking for ways to do better. That&apos;s why we&apos;re excited to introduce new aspects to our Re:Yak program, such as introducing postal returns (UK only) to keep more Yaks in circulation longer so more people can enjoy them. You can read more about Re:Yak PreLoved&#xA0;<a href="https://lucyandyak.com/pages/re-yak-preloved" rel="noopener noreferrer" target="_blank">here</a>.<br><br>You might want to join our Official Facebook Community or download our App to be the first to know about these exciting updates!</p></td></tr></tbody></table></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left"><p>This shift is all about aligning more closely with our brand values and making a positive impact. If you have any feedback or concerns regarding this change, please feel free to contact us at postivechange@lucyandyak.com.&#xA0;</p></td></tr></tbody></table></td></tr></tbody></table>

Our Yak Points scheme ended on the 24th February 2025. If you have any questions about your outstanding vouchers, please contact us. While we're waving goodbye to our Yak Points, we're making room for bigger and better things to come. We'll have more

What's happening with the end of Yak Points?

Rewards

Delivery Services & Prices

How do I track my order?

There's a problem with my order

Can I edit or cancel my order?

Why are there no standard shipping options available to me?

What to do if my order was shipped to the wrong place or is lost?

VIT-D - Spend & Save!

Ordering

How do I return an item?

I've got a problem with my Yaks, can you help me?

Wondering about return costs?

Returning an item bought in-store?

Returning a gift?

Will my shipping be refunded?

Can I return my item for store credit?

Can I exchange my item?

When will I receive my refund?

Why isn’t my credit showing the correct amount?

How can I return my eBay order?

Can I return my online order to your shop?

What items can't I return?

What should I do if I received only part of my refund?

Why can't I make an exchange?

Returns

Care instructions

Stock availability & re-stocks

Gift cards

There's an issue with my Yaks

What size should I wear?

What's the difference with Regular, Long, Petite and Tall?

Do you do men's sizing?

Sizing

Products

Fraudulent Websites and Keeping Safe Online

Website

What if my order was paid with points and I need to return it?

I can't apply more than one discount at checkout

Indie Business Discount

How do I get 10% off when I download the app?

Do you offer NHS or Teachers Discount?

Can I use my NHS or Teachers discount code with other discounts?

NHS and Teachers Discount

Do you offer student discount?

I don't have UNiDAYS, can I still get the discount?

Can I get student discount in store?

Student Discount

My friend hasn't received their referral code

How do I refer a friend?

My friend has placed an order, when will I receive my £15 code?

Refer a Friend

Discounts

How does your Re:Yak scheme work?

Re:Yak

What's happening with the end of Yak Points?Updated 3 months ago