Care instructions

<h3 id="isPasted">The item I want is out of stock. Will it be re-stocked?</h3>Your best option is to select the &apos;notify me&apos; button on the product page and add your email address to receive a notification when the product is available.&#xA0;<h3 id="isPasted">The &apos;notify me&apos; button isn&apos;t there, what does this mean?</h3>This means that the particular product isn&apos;t being restocked. We may have alternative colours or prints available in future.&#xA0;Will there be regular back in stock updates?Yes, the best way to keep updated about which products are being restocked, is by joining our mailing list <a href="https://lucyandyak.com/pages/newsletter">here</a> or download our app and enable notifications.<h3 id="how-often-are-items-restocked">How often are items restocked?</h3>Core products are generally restocked every 4-6 weeks. As most of our products are shipped from India, it can often take a little time. We launch new collections each season and some seasonal products, such as shorts or fleeces may not be restocked until the following year.Where can I find a product that has been discontinued?We have Official Ebay and Facebook and marketplaces, where you may be able to find imperfect, discontinued or pre-loved stock. The links are below:<a href="https://www.ebay.co.uk/str/lucyandyakofficialoutlet">Ebay</a><a href="https://www.facebook.com/groups/lucyandyakbuyselltrade/">Facebook</a>

Stock availability & re-stocks

We have digital gift cards in varying amounts from &#xA3;10 to &#xA3;200. You can purchase a gift card <a href="https://lucyandyak.com/products/gift-card?searchObject=43693437955">here.</a>How long are gift cards valid for?Gift cards have no expiry date.Can I use multiple gift cards?Yes, more than one gift card be used.Can I use a discount code alongside a gift card?Yes, a single discount code can be used at the same time as your gift card.What happens if I don&apos;t spend the full amount?Any remaining balance will stay on the gift card until your next purchase.Can I exchange a gift card for cash?We cannot exchange a gift card for cash, however the gift card can be refunded within 30 days of purchase.What happens to the gift card if I return my order?Your refund will go back onto the original gift card, in which case the original gift card code will be available to use on your next purchase.&#xA0;I&apos;ve lost my gift card code, how can I find it?We&apos;re here to help! Our team can send the code to the original purchaser, just get in touch with us.

Gift cards

We&apos;re sorry to hear you&apos;ve experienced a fault with your Lucy &amp; Yaks.Please contact us&#xA0;<a href="https://lucyandyak.com/pages/contact-us">here</a> with your order number and a picture of the fault and our team will be in touch.

There's an issue with my Yaks

Sizing

We'll be back to answer your queries on 27th December!

Lucy & Yak

Sizing, restocks, gift cards and how to care for your Lucy & Yaks

Products

Delivery Services & Prices

How do I track my order?

There's a problem with my order

Why are there no standard shipping options available to me?

What to do if my order was shipped to the wrong place or is lost?

Ordering

How do I return an item?

I've got a problem with my Yaks, can you help me?

Wondering about return costs?

Returning an item bought in-store?

Returning a gift?

Will my shipping be refunded?

Can I return my item for store credit?

Can I exchange my item?

When will I receive my refund?

Why isn’t my credit showing the correct amount?

How can I return my eBay order?

Can I return my online order to your shop?

What items can't I return?

What should I do if I received only part of my refund?

Why can't I make an exchange?

Returns

What size should I wear?

What's the difference with Regular, Long, Petite and Tall?

Do you do men's sizing?

Fraudulent Websites and Keeping Safe Online

Website

What's happening with the end of Yak Points?

What if my order was paid with points and I need to return it?

Rewards

I can't apply more than one discount at checkout

Indie Business Discount

How do I get 10% off when I download the app?

Do you offer NHS or Teachers Discount?

Can I use my NHS or Teachers discount code with other discounts?

NHS and Teachers Discount

Do you offer student discount?

I don't have UNiDAYS, can I still get the discount?

Can I get student discount in store?

Student Discount

My friend hasn't received their referral code

How do I refer a friend?

My friend has placed an order, when will I receive my £15 code?

Refer a Friend

Discounts

How does your Re:Yak scheme work?

Re:Yak