Ordering

Shipping, order amendments and payment options.

Delivery Services & Prices

Shipping and delivery info

How do I track my order?

How do I track my order?. You can use https://parcelsapp.com/ to track your order. Your tracking number will be on your shipping confirmation email. Please note, international orders may occasionally be selected for a check at your local customs offi

There's a problem with my order

We're sorry to hear you're having trouble with your order. Please contact our Customer Happiness team here with your order number and a brief description of the problem and we'll get back to you ASAP.

Can I edit or cancel my order?

It's no trouble to edit or cancel your order! Just make sure to do so within 30 minutes of placing it. You can do this from our order confirmation page. Amend Address:. You can easily amend your shipping address within 30 minutes. If this time has pa

Why are there no standard shipping options available to me?

To avoid any unexpected fees, we have temporarily capped EU orders and you will only be able to place an order to the value of €150 on our standard shipping option (Deutschepost) or €230 on our Express shipping option (DHL).

What to do if my order was shipped to the wrong place or is lost?

If your parcel was misplaced or left in an unsafe location, like the recycling bin, try checking with your neighbours first as they may have seen or taken the parcel. If the parcel still hasn't turned up, just get in touch with our Customer Happiness

VIT-D - Spend & Save!

This promo will run from 9:30am on 22nd May to 9am on 27th May 2025. Spend £75 and get £15 off. Spend £100 and get £25 off. This offer can’t be used in conjunction with any other offers, including 3 for 2 on accessories, Re:Yak vouchers, Loyalty Poin