Ordering
Shipping, order amendments and payment options.
Delivery Services & Prices
Shipping and delivery info
Can I edit or cancel my order?
It's no trouble to edit or cancel your order! Just make sure to do so within 30 minutes of placing it. You can do this from our order confirmation page. Amend Address:. You can easily amend your shipping address within 30 minutes. If this time has pa
How do I track my order?
How do I track my order?. You can use https://parcelsapp.com/ to track your order. Your tracking number will be on your shipping confirmation email. Please note, international orders may occasionally be selected for a check at your local customs offi
There's a problem with my order
We're sorry to hear you're having trouble with your order. Please contact our Customer Happiness team here with your order number and a brief description of the problem and we'll get back to you ASAP.
Why are there no express shipping options available to me?
We currently limit orders to a maximum of €150. Doing this means Vat is full paid at checkout, no extra fees on delivery, faster customs clearance and fewer delays! If your order exceeds this value, we'd recommend splitting your order into two.
What to do if my order was shipped to the wrong place or is lost?
If your parcel was misplaced or left in an unsafe location, like the recycling bin, try checking with your neighbours first as they may have seen or taken the parcel. If the parcel still hasn't turned up, just get in touch with our Customer Happiness
Fraudulent Websites and Keeping Safe Online
Answers to questions about ordering and our website