Delivery Information. We offer Standard 4-7 Day Delivery within the US for $14.99 or free for orders over $130.We're working on an express delivery service for our US customers - so watch this space!. How do I track my order?. Please enter your corre

Delivery InformationWe offer Standard 4-7 Day Delivery within the US for $14.99 or free for orders over $130. We&apos;re working on an express delivery service for our US customers - so watch this space!How do I track my order?&#xA0;Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links. If you have any trouble with your tracking link, try using <a data-fr-linked="true" href="https://parcelsapp.com/">https://parcelsapp.com/</a>Will I be charged sales tax &amp; import taxes for U.S. orders?&#xA0;There will be no additional fees to be paid on your order - the price you pay at checkout is the final price and takes sales tax for your location into account. You won&apos;t be asked to pay any extra!Returns InformationWe hope you love your Yaks. But if for any reason you need to return something, don&apos;t worry, we&apos;ve got your back. You&apos;ve got 30 days from when your order arrives to send it back for a full refund or store credit. (*exclusions apply).&#xA0;Good news - we&#x2019;ve extended our returns period for the gifting season!Any items bought on or after 1st November 2025 can be returned until 31st January 2026.To start your return for orders beginning with a &apos;US&apos; placed on or after Tuesday 16th December, head over to our portal&#xA0;<a href="https://returnsportal.shop/lucy-&amp;-yak-us" target="_blank" rel="noopener noreferrer">here</a> and enter your order number and email address to get started.&#xA0; For orders placed before Tuesday 16th December, please use this returns portal <a href="https://returnsportal.co/version-live/r/lucyandyak?s=1&amp;lang=" target="_blank" rel="noopener noreferrer">here</a>.Return costs start from $15.00 for a USPS return label.You can choose to return for a full refund or store credit. If you choose store credit you&apos;ll get an extra 10% to spend in store, as a thank you for shopping with us!You can find more information about our returns from the US <a href="https://us.lucyandyak.com/pages/returns">here</a>.For faulty items, please contact our Customer Happiness team at <a data-fr-linked="true" href="mailto:hello@lucyandyak.com">hello@lucyandyak.com</a> within our 365 day quality guarantee and be sure to include your order number or receipt and a picture of the fault and we&apos;d be happy to look into the issue for you!If your refund needs to be adjusted because you used a discount code or voucher with your purchase, please email us at the same Customer Happiness email address with your order number and details of the code used.

US Delivery & Returns FAQs

Pop us a message with any questions - just remember your order number if you have one!

Lucy & Yak

If you're shopping in the US - check out our info here!

Delivery Services & Prices

Can I edit or cancel my order?

How do I track my order?

There's a problem with my order

Why are there no standard shipping options available to me?

What to do if my order was shipped to the wrong place or is lost?

Fraudulent Websites and Keeping Safe Online

Ordering

How do I return an item?

I've got a problem with my Yaks, can you help me?

Wondering about return costs?

Returning an item bought in-store?

Returning a gift?

Will my shipping be refunded?

Can I return my item for store credit?

Can I exchange my item?

When will I receive my refund?

Why isn’t my credit showing the correct amount?

How can I return my eBay order?

Can I return my online order to your shop?

What items can't I return?

What should I do if I received only part of my refund?

Why can't I make an exchange?

Returns

Care instructions

Stock availability & re-stocks

Gift cards

There's an issue with my Yaks

What size should I wear?

What's the difference with Regular, Long, Petite and Tall?

Do you do men's sizing?

Sizing

Products

I can't apply more than one discount at checkout

Indie Business Discount

How do I get 10% off when I download the app?

Do you offer NHS or Teachers Discount?

Can I use my NHS or Teachers discount code with other discounts?

NHS and Teachers Discount

Do you offer student discount?

I don't have UNiDAYS, can I still get the discount?

Can I get student discount in store?

Student Discount

My friend hasn't received their referral code

How do I refer a friend?

My friend has placed an order, when will I receive my £15 code?

Refer a Friend

Discounts

How does your Re:Yak scheme work?

Re:Yak